How It Works
At Rose Stone Resurfacing Limited, we are committed to delivering a seamless, stress-free experience for every customer. Whether you’re looking to resurface your driveway or transform your patio, we guide you through each step of the process with expert advice, attention to detail, and a personal touch.
1.
Initial Enquiry
Your journey begins when you reach out to us, either by phone, email or filling in our contact form. We understand that every project is unique, so we’re here to listen and answer any initial questions you may have. Our response will be quick and professional, ensuring that you have all the information you need to move forward.
2.
Scheduling a Site/Home Visit
Once we have received your enquiry, we will liaise with you to arrange a convenient time for a site/home visit. This allows us to survey the area and understand the specifics of your project. Our goal is to make this process as simple as possible, and we’ll work around your schedule to find a time that suits you.
3.
Consultation and Ideas Exchange
During our initial visit, we’ll take the time to understand your vision. We’ll discuss your ideas for the project and ask the right questions to ensure we fully understand your needs and expectations. We’ll take measurements of the area and start to form a detailed plan based on your requirements, offering expert advice to guide you through your options.
4.
Material Samples & Product Selection
Choosing the right materials is key to achieving the perfect finish. We’ll provide a variety of samples of materials and products that suit your project’s design and functional needs. From different types of stone to various colours and textures, we’ll ensure you have everything you need to make an informed decision.
5.
Detailed Quotation
Once we’ve completed the site survey, we’ll provide you with a written quotation. This will include a clear breakdown of the costs involved, covering everything from materials to labour. We will deliver the quote to you within 7 days of the site visit, ensuring transparency and accuracy in our pricing.
6.
Quote Acceptance and Contract Signing
When you’re happy with the quotation, you can formally accept it. We’ll then draft a contract for your review, including the agreed-upon project details, timeline, and terms and conditions. The contract ensures that both parties are on the same page, giving you confidence in the process.
7.
Scheduling the Project
Once the contract is signed, we’ll agree on a start date that works for both you and us. Our team will coordinate with you to make sure the timeline aligns with your schedule, and we’ll confirm all logistics before starting the work.
8.
Designated Sales Representative
We understand that clear communication is key to a successful project. To ensure a smooth experience, we’ll assign a personal representative from our sales team to oversee your project. This dedicated contact will be there for you throughout the process, answering any questions and ensuring that the project runs as planned. This helps eliminate any confusion and ensures a personal connection between you and the company, so you always feel supported.
9.
Project Execution
On the agreed start date, our skilled team will begin the work. We take pride in delivering high-quality results with minimal disruption to your home. Throughout the project, your designated representative will keep you updated on progress, and you’ll always know what to expect next.
10.
Final Walkthrough and Satisfaction Guarantee
Once the project is complete, we’ll conduct a final walkthrough with you to ensure everything meets your expectations. We’ll review the work together, and if any adjustments are needed, we’ll address them immediately. Our goal is 100% customer satisfaction, and we’re not done until you’re completely happy with the result.
Why Choose Rose Stone Resurfacing?
Quick & Responsive Communication:
From your first enquiry to project completion, we pride ourselves on quick, responsive service.
Personalized Experience:
We assign a dedicated representative to each project, ensuring a personalized approach and clear communication.
High-Quality Materials:
We provide a wide range of samples, ensuring you get the perfect materials for your project.
Expert Advice:
We combine years of industry experience with a thorough understanding of your needs to guide you through the best options.
No Stress
From consultation to completion, we take care of every detail to ensure a smooth, hassle-free experience.
Lasting Relationships
At Rose Stone Resurfacing Limited, we don’t just work on your driveway or patio; we build lasting relationships based on trust, professionalism, and outstanding results.